ORDER INFORMATION
Review shipping timelines, delivery costs, return requirements, refunds, exchanges, and warranty information for orders placed directly through VOGO North America.
ORDER AT A GLANCE
Most online orders are processed within one to two business days and shipped through FedEx Ground.
Shipping charges, return eligibility, and refund timing depend on the order value, product condition, destination, and circumstances of the request.
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STANDARD SHIPPING
Orders under $300 qualify for free standard shipping.
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ORDER PROCESSING
Most orders are processed within one to two business days.
03
RETURN WINDOW
Unused and undamaged items may be returned within 30 days of delivery.
DELIVERY INFORMATION
Shipping rates and delivery timing vary based on order value, destination, order size, and requested service level.
01
Orders under $300 qualify for free standard shipping.
Orders of $300 or more are subject to a flat shipping rate of $50–$75, depending on the order size and destination. The applicable shipping rate will be provided at checkout.
02
Most orders are processed within one to two business days and shipped via FedEx Ground.
Delivery timing may vary depending on the destination, order size, product availability, and carrier conditions.
03
Tracking information will be sent by email once your order has shipped.
Please allow time for the carrier’s tracking system to update after receiving your shipment confirmation.
04
Rush and expedited shipping may be available upon request.
Contact our support team at support@vogo-na.com or use the live-chat option before placing your order to discuss availability and additional shipping charges.
RETURN ELIGIBILITY
We accept returns of unused and undamaged items within 30 days of delivery.
To initiate a return, contact our support team at support@vogo-na.com before sending the item back.
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
VIEW RETURN POLICYAFTER YOUR RETURN
Follow the steps below to request authorization, return an eligible item, and receive an approved refund.
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Contact VOGO North America support before returning your order.
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Carefully package the unused and undamaged product and follow the return instructions provided by our support team.
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Approved refunds will be issued to the original payment method within 7–10 business days after the returned item is received.
PRODUCT SUPPORT
For defective products, exchanges, or warranty claims, contact support@vogo-na.com .
Products purchased directly from VOGO North America include a one-year limited warranty.
VIEW WARRANTY INFORMATIONNEED ASSISTANCE?
Have a question about an order, delivery, return, exchange, or warranty claim? Our North America support team is here to help.
