HELP & SUPPORT

Frequently Asked Questions

Find answers about VOGO referee communication systems, instant video replay technology, event rentals, technical support, and purchasing options for sports organizations across North America.

ABOUT VOGO

General Questions

What does VOGO do?

VOGO provides professional audio communication and instant video replay solutions for sports officiating, coaching staffs, medical teams, and event operations.

Our technology supports collegiate conferences, professional leagues, national governing bodies, officials associations, athletic departments, and championship events throughout North America.

Who uses VOGO technology?

VOGO solutions are used by organizations including:

  • Collegiate conferences and athletic departments
  • Professional sports leagues
  • National governing bodies
  • High schools and state athletic associations
  • Officials and referee associations
  • Tournament and championship organizers
  • Coaching, medical, and technical teams
What sports can use VOGO solutions?

VOGO technology can support a wide range of team and individual sports, including soccer, football, basketball, volleyball, lacrosse, baseball, softball, rugby, field hockey, ice hockey, polo, climbing, and more.

Our team will recommend a configuration based on your sport, venue, competition level, and officiating requirements.

VOKKERO

Referee Communication Systems

What is a referee communication system?

A referee communication system allows officials to speak with one another in real time during competition.

VOKKERO systems provide full-duplex wireless communication, allowing every connected official to speak and listen naturally without pressing a push-to-talk button.

What makes VOKKERO different from traditional referee radios?

VOKKERO communication systems are designed specifically for professional team communication and include:

  • Hands-free, full-duplex communication
  • High-definition digital audio
  • Advanced noise reduction
  • Secure, encrypted transmission
  • No permanent base station required
  • Fast setup and deployment
  • Lightweight, durable equipment
Do VOKKERO systems require push-to-talk?

No. VOKKERO systems provide full-duplex communication, meaning officials can speak naturally and simultaneously without pressing a button.

Certain video-review workflows may use controlled communication between the replay official and the on-field crew depending on the sport and system configuration.

Can VOKKERO systems be used in loud stadiums and arenas?

Yes. VOKKERO systems are designed for challenging sports environments and use advanced noise-reduction technology to help officials communicate clearly around crowds, whistles, music, public-address systems, and other background noise.

Which VOKKERO system is right for my organization?

The right system depends on your competition level, number of users, sport, venue, communication range, and accessory requirements.

Our North American team can review your needs and recommend the most appropriate kit and configuration.

What is included in a VOKKERO communication kit?

Kit contents vary by product and number of users but may include communication terminals, headsets or earpieces, a charger-configurator, carrying case, and selected accessories.

Review the individual product page for the exact contents included with each kit.

VOGOSPORT

Instant Video Replay

What is VOGOSPORT ELITE?

VOGOSPORT ELITE is a professional instant video replay solution designed to support sports officiating and video-review workflows.

Officials can review synchronized camera angles, analyze critical game situations, and use slow-motion playback to support accurate decision-making.

Does VOGO support multiple camera angles?

Yes. VOGO video systems can support synchronized multi-camera review, allowing officials to examine an incident from the most useful available angles.

The number of camera feeds available depends on the system configuration and event requirements.

Can VOGO be used without a permanent replay booth?

Yes. VOGO offers portable video-review solutions that can be deployed at permanent venues, temporary championship locations, tournament sites, and athletic facilities without a dedicated replay control room.

Can VOGO use an existing broadcast or venue camera feed?

In many cases, yes. VOGO video solutions can work with existing venue, broadcast, or production camera feeds, depending on the available signal format and technical setup.

Our team can review your current infrastructure and determine the best integration approach.

Can VOGO provide cameras when existing feeds are unavailable?

Yes. VOGO also offers video solutions that use dedicated VOGO camera systems for events or venues without existing production feeds.

The recommended equipment depends on the sport, field of play, number of review angles, and venue layout.

Is VOGO suitable for collegiate athletics?

Yes. VOGO technology can support collegiate athletic departments, conferences, championships, and postseason events with scalable referee communication and video-review solutions.

CONNECTED OFFICIATING

Integrated Audio & Video Solutions

Can VOGO audio and video systems work together?

Yes. VOKKERO communication systems can be combined with VOGO video-review technology to create an integrated officiating workflow.

This allows replay personnel and on-field officials to communicate while reviewing critical plays and managing game decisions.

What are the benefits of combining referee communication and video replay?

An integrated audio and video solution can help organizations:

  • Improve communication between officials
  • Review critical plays more efficiently
  • Reduce confusion during video-review situations
  • Increase confidence in difficult decisions
  • Create a more consistent officiating process
Can VOGO create a customized solution for my sport or venue?

Yes. VOGO can recommend a customized configuration based on the number of officials, competition format, venue infrastructure, camera availability, communication range, and desired review workflow.

FLEXIBLE DEPLOYMENT

Events & Rentals

Can VOGO equipment be rented for tournaments or championships?

Yes. Rental options may be available for conferences, tournaments, championships, and special sporting events.

Packages can be developed based on your event schedule, number of fields or courts, equipment requirements, and support needs.

Can VOGO support multiple competition sites?

Yes. VOGO can develop scalable deployments for events operating across multiple fields, courts, venues, or championship locations.

Contact our team early in the planning process so we can review equipment quantities, event schedules, staffing, and logistics.

Does VOGO provide onsite event support?

Onsite setup, operator assistance, training, and technical support may be available depending on the event and project scope.

Our team will outline available support options when preparing your event proposal.

How far in advance should I request an event rental?

We recommend contacting VOGO as early as possible, especially for multi-site events, national championships, or projects requiring equipment integration and onsite personnel.

Availability may vary based on event dates, location, equipment quantities, and staffing requirements.

CUSTOMER CARE

Technical Support & Training

Does VOGO provide product training?

Yes. Training options may include equipment setup, system operation, charging and configuration, best practices, and troubleshooting guidance.

Training can be tailored to officials, replay operators, athletic staff, or technical personnel.

How long does it take to set up a VOGO system?

Setup time depends on the product and configuration. Many VOKKERO communication systems can be deployed quickly with minimal infrastructure.

Video-review systems may require additional setup for cameras, network connections, production feeds, or operator stations.

Where can I find product manuals and datasheets?

Available product manuals, user guides, datasheets, and brochures can be found in the VOGO North America Knowledge Hub or within the Resources section of an individual product page.

Additional documentation may be available by contacting our support team.

How do I request technical support?

Visit our Technical Support page and provide your organization, product, serial number when available, and a detailed description of the issue.

Including photos or videos may help our team evaluate the issue more efficiently.

GETTING STARTED

Purchasing & Product Demonstrations

How can I purchase VOGO products?

Contact the VOGO North America team to discuss your sport, organization, competition level, and technical requirements.

We will recommend the most appropriate communication, video-review, or integrated solution and provide purchasing information.

Can I purchase VOGO products online?

Select products, kits, accessories, and replacement parts may be available through the VOGO North America online store.

More advanced video systems and customized deployments typically require consultation with our sales team.

Can I schedule a product demonstration?

Yes. VOGO offers product demonstrations and consultations to help organizations evaluate referee communication, video replay, and integrated officiating technology.

Demonstration availability may depend on your location, sport, and requested solution.

Does VOGO offer certified refurbished equipment?

Certified refurbished VOKKERO equipment may be available in limited quantities through the VOGO North America online store.

Product availability, warranty coverage, and included accessories will be listed on the applicable product page.

Can VOGO provide a quote for my organization?

Yes. Our team can prepare a quote based on your number of users, equipment requirements, sport, event schedule, venue configuration, and desired support services.

NEED MORE HELP?

Talk to the VOGO North America Team

Tell us about your sport, organization, and officiating needs. Our team will help you identify the right communication, video replay, or event solution.

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